GAP BLUE is a complimentary assistance service for people with disabilities—whether temporary or permanent, visible or invisible. It provides personalized support to ensure a travel experience that is accessible, dignified, and efficient across all airports operated by Grupo Aeroportuario del Pacífico (GAP).
This service is structured in three key phases to provide comprehensive support: Before, During, and After your journey.
Before
We offer various communication channels to answer your questions and guide you, helping ensure a positive travel experience:
We also provide downloadable support materials, including:
You may also request a familiarization visit at the airport up to 7 days before your flight.
*Proof of travel is required. Number of accompanying people and visit schedules are subject to airport operations.
During
To ensure better service, we recommend requesting assistance at least 72 hours in advance. This helps us prepare a physical support kit and coordinate with a Passenger Experience and Quality Assurance Agent (EPAC). Contact us here.
*You and your companions must present valid travel documentation. Number of companions is subject to airport operations. Please arrive at least 2 hours before domestic flights and 3 hours before international flights.
Visit our Information Desks or speak with a GAP EPAC Agent to request the tools included in the GAP BLUE Kit:
*Items are subject to availability. The tools are intended to assist passengers and are not souvenirs.
After
We welcome your feedback to help us improve this service. Share your comments and suggestions here.
