FAQ

How much time before my flight should I arrive at the airport?

  •     For international flights, arrive 3 hours prior to your flight.
  •     For domestic flights, arrive 2 hours prior to your flight.

How many kilograms can I bring without incurring additional charges?

     The baggage weight that you can bring really depends on the airline you will be flying. You must directly contact them, or your travel agency, to be informed of any baggage limits; these depend on departure city, destination and travel season.

  Note. Some airlines are now weighing carry on baggage as well.

Taxi Fares

     We have this service at our airports and the costs are regulated and are determined by the zone that you are travelling to.
     For additional information, visit our WEB site and select the airport that you will be travelling to. There you may find information for services at that airport.
     Taxi Fares

Parking Fees

     We have this service at our airports. Parking fees are regulated and are based on our commercial policies.
     For additional information, visit our WEB site and select the airport that you will be travelling to. There you may find information for services at that airport.
     Parking Fees

Which airlines operate within the airport?

     The airlines vary at each one of our airports. To find out if the airline that you wish to travel on operates at one of our airports, visit our WEB site, select the airport and you will find this information on the services page.
     Airlines

Are there rental car companies available?

     Yes, we have rental car agencies operating at our airports. Visit our WEB site for more information.
     Select the airport and you will find this information on the services page.
     Rental Car

Where and how must I claim lost baggage?

     For any issue with checked baggage (destruction, damage, delays or loss) you must immediately visit the airline’s ticket counter (to comply with P.I.R. – Baggage Irregularity) to describe what happened and for processing by the airline.
Regardless of the P.I.R. regulations, before leaving the airport, the passenger has the following time limits for filing a claim:

 

  •     In case of damaged baggage, the passenger must file a claim with the airline immediately or within 7 days of the damage (this varies by airline) for checked baggage.

How many bags can I bring on the plane?

     Normally, airlines allow approximately up to 30 kilograms (66 pounds??) for first class and preferred passengers and approximately 20 kilograms (44 pounds??) for regular passengers. For flights between Mexico and the United States or Canada, baggage is measured by pieces, so that the number of bags is limited by volume. In any case, and if the airplane conditions allow, additional baggage is permitted by paying an excess baggage fee.
     Aside from checked baggage, passengers may bring carry on baggage on the plane or one or two light objects, such as: umbrellas, handbags, camera case, portable computer, shopping bag, etc.
     For more information on weight limits, packages and dimensions, please check with your airline carrier.

What do I need to travel with an animal?

    It depends, if you are travelling with a sight dog, it may accompany the passenger on the plane and will need identification and a permit. For regular dogs, and if the passenger is flying domestically, the animal may travel in cargo, in a special cage, so that it may travel in a pressurized cabin. Some airlines do not allow animals, and that will depend on the airline’s policies.

What documents are needed for a domestic or international flight?

     It depends on the airline. Some airlines require only official identification for a domestic flight. Official identification is an official government-issued identification such as a driver’s license, professional identification or passport. Some airlines, however, only accept an official government-issued identification, and a passport, and this will depend on that airline’s policies. We recommend that you contact the airline you will be flying for additional information.
     If it is an international flight, you must carry a Passport. To travel to the U.S., you will require a Visa. If you are travelling to Africa, you must have received the shots required by the country you will be travelling to. If you are travelling to South America, the requirements will vary depending on the airline and the country you will be flying to. We recommend that you contact the airline you will be flying for additional information.

What documents do I require to travel with a child or infant?

     It depends on each airline, and destination, and if your child or a family member, if your child, do not ask for anything is a national, if you ask some airlines international parental permission or mother, if not traveling together, if an infant, birth certificate and ask if international passport of course, that depends on each policy. We recommend that you contact the airline you are traveling.